customer care





overview

service request
seasonal care
emergency info


Service Request
If you are experiencing a homeowner emergency, click here.

Thank you for choosing to build with Norfolk Homes. Every new Norfolk home comes complete with one of the best warranties in the home building industry. Should any problem arise you will receive prompt, courteous, and efficient attention by our professional warranty staff.

In addition to the prescheduled post-warranty visits, regular warranty service is also available during normal business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m.

For your convenience, all Warranty Service Request forms are also available for download below:

Warranty Request Forms:

Post Closing Survey Form (online form)
Online form to automatically submit items for your post closing warranty review.

End of Year Survey Form (online form)
Online form to automatically submit items for your year-end warranty review.

Warranty Request Form (online form)
Online form to automatically submit general miscellaneous items that arise.



Post Closing Survey Form  (PDF)
Mail-in or fax this form to record and submit items for your post closing warranty review.

End of Year Survey Form (PDF)
Mail-in or fax this form to record and submit items for your year-end warranty review.

Warranty Request Form (PDF)
Mail-in or fax this form to submit general miscellaneous items that arise.

Mail your forms to:
Norfolk Homes
8178 Jackson Road, Suite D
Ann Arbor, MI 48103
Attention: Warranty Service Department

You may also fax your forms to 734-408-0780, attention Warranty Service Department.



As always, if you have any questions please call 734.408.0777.







Gregory Farms, Dexter
Magnolia Park, Jackson
Oak Grove, Jackson
Summerfield Glen, Ann Arbor
Tamarack Glen, Grass Lake


Sign up for email updates!
Bookmark The Page
Featured Homes
Quick Inventory Homes