Name:
Address:
City, St Zip	,
Phone:
E-Mail

1) Are the warranty procedures convenient and easy to complete?	Y N
2) Do you feel the coverage provided by the builder is reasonable?	Y N
3) Was the procedure for requesting emergency service explained to you?	Y N
4) Who have you contacted previously for emergency repairs?
5) Were you given the NAHB Residential Construction Performance Guidelines when you signed your purchase agreement?	Y N
6) Have you ever referred to your NAHB Residential Construction guidelines for information on specific warranty issues?	Y N
7) Were you provided with blank service request forms?	Y N
8) Were you contacted after closing by the Warranty Service Department to set up a 30 day appointment for any questions you may have had about your new home?	Y N
9) Do you feel the 30 day appointment was beneficial in learning more about the function of your home?	Y N
10) Was the service technician knowledgeable regarding any questions you had?	Y N
11) After submitting your service request were you contacted promptly for an appointment?	Y N
12) Was the service technician flexible in setting the date and time of the appointment?	Y N
13) When service was provided in your home was the area cleaned up after the repairs were completed?	Y N
14) When service was provided in your home was the technician prepared and well organized?	Y N
15) While at your home, did the service technician:      Volunteer helpful information regarding future repairs? Y N      Allow sufficient time to discuss your questions and      concerns? Y N      Respond to questions promptly and with clear      explanations of repairs? Y N      Arrive on time? Y N      Act in a courteous and professional manner? Y N      Cover all items noted on your service request? Y N      Add any items that were not noted on a previous list? Y N
16) While at your home, did the trade contractors:      Volunteer helpful information regarding future repairs? Y N      Allow sufficient time to discuss your questions and      concerns? Y N      Respond to questions promptly and with clear      explanations of repairs? Y N      Arrive on time? Y N      Act in a courteous and professional manner? Y N      Cover all items noted on your service request? Y N      Add any items that were not noted on a previous list? Y N
17) In terms of quality of workmanship and its efficiency, please rate the following elements of your house (1 being lowest, 5 being highest)
Brick/Stone 1    2    3    4    5    N/A Concrete 1    2    3    4    5    N/A Countertops 1    2    3    4    5    N/A Drywall 1    2    3    4    5    N/A Electrical 1    2    3    4    5    N/A Floor Covering 1    2    3    4    5    N/A Heating/AC 1    2    3    4    5    N/A Interior Wood Trim 1    2    3    4    5    N/A Landscaping 1    2    3    4    5    N/A Painting 1    2    3    4    5    N/A Plumbing 1    2    3    4    5    N/A Siding 1    2    3    4    5    N/A
18) Are you satisfied with the overall condition and quality of your home?	Y N
19) What do you like the best about the warranty service that has been provided to you?
20) What do you like the least about the warranty service that has been provided to you?
21) What can we do to assist you or to provide better service to our customers?
22) How can our procedures and policies for submitting service requests be improved?
23) Would you recommend us to others? Y    N    With Qualifications
24) Please add any additional comments you would like to share with us.
25) May we contact you to discuss the answers you provided?	Y N