June 10, 2007

New Home Warranty Program Now Available at All Communities

ANN ARBOR, MI - Combined with 46 years of industry experience and 26 years of Norfolk experience, our Warranty Team is dedicated to servicing you and your home. The success of our warranty program is supported by both our dedicated staff and the proactive approach we use to service each home after closing. We are a personable, charismatic and attentive team of professionals. As a team, we take pride in being conscientious and efficient.

In addition to scheduling appointments and servicing your home during normal business hours, 24-hour Emergency Service is also available (including weekends & holidays).

We set our standards high, aiming to exceed our homeowners’ expectations by offering three post-closing home visits: 30-day Orientation, 90-day Repair, and 1-year Repair Prior to the 90-day and 1-year anniversary of each closing.

The 30-day Home Orientation is carried out by a Warranty Service Technician giving each homeowner time to present any questions and concerns they may have after settling in their new home. We want to ensure all of the warranty needs are appropriately addressed and provide the comfort that Norfolk will be working with the homeowner before and after closing.

Prior to the 90-day and 1-year anniversary of each closing, a friendly reminder is mailed to homeowners so they may itemize their service repair. After returning the list to Norfolk Homes’ Warranty department, we make arrangements to have repairs addressed in a timely and convenient manner. Our home owners have applauded: "We found Norfolk to be exceptional in every way! They worked around our schedules, got the job done as quickly as possible and made sure we had a good experience." Homeowner, Huron Farms. "This was my third ‘new construction’ home and this has required the least warranty service. Norfolk has been particularly helpful in answering questions and providing help outside their realm of responsibility." Homeowner, Eaton Court.