Your Warranty

Norfolk Homes has been building dreams since 1993. The dream does not stop once you move into your home; the dream has been realized, and you are living it daily. For this reason, Norfolk Homes takes the warranty of your home extremely important. 

Norfolk Homes provides you with a one year Builders Limited Warranty. We have contracted with ProHome Michigan, a nationally known Warranty Management Company, to manage our year Warranty. ProHome Michigan has been managing Warranty Programs for some of the finest builders in the country for over three decades and is exclusively dedicated to providing you with excellent customer service.

As you approach closing on your new home or condominium, a representative from ProHome Michigan will call you to schedule your New Home Orientation. During the orientation walk with ProHome you will create your punch list items, if any, and they will provide training on the products and systems installed in your new home.

Once you have closed on your home, ProHome Michigan offers a 30 day walk to address any concerns. Eleven months after closing you should schedule an appointment with ProHome to handle any required warranty work and answer questions prior to the expiration of the one year warranty.

 If an emergency in your home occurs during the warranty period, ProHome representatives are available 24 hours to field your call, make a determination as to the source of the problem and dispatch the appropriate contractor.

Need to Submit a Warranty Request?

Please contact ProHome Michigan at 248-449-1100 to discuss any service issues you may have. To learn more about ProHome, visit them at www.prohomemichigan.com.

My husband and I are building our first home with Norfolk Homes in the Mystic Ridge community. We have had nothing but an amazing experience with Marisa and the rest of the Norfolk team. We started the entire process in December 2020 not knowing what to expect. Despite being in the middle of a global pandemic, we are so happy we've made the decision to trust Marisa (and Ralph!) to make our custom home dreams come true! We understood going in, that with COVID-19, materials and labor were going to be hard to come by, but Ralph has been working very hard to ensure our house will be built quickly and correctly within our realistic timeframe. We cannot wait to move in and in the meantime are telling all of our friends to build a home in our new neighborhood.